LATAM will begin training and certifying its workers in dealing with and aiding autistic travelers’ families.
The airline is collaborating with the Autism Double-Checked organization in the United States to ensure that airline employees are trained to handle and comprehend autistic passengers on LATAM flights.
The goal of this objective, according to the airline, is to continue to promote an inclusive, respectful, and appreciative atmosphere for LATAM employees.
Employees at LATAM will seek to develop sympathetic assistance for autistic passengers, and as a result, the airline will become the first in the region to receive the Autism Double-Checked green light for its clients in the future.
When asked to talk about the achievement, LATAM CEO Roberto Alvo said, “At LATAM, we dream of a world that does not discriminate, but rather includes; where all people have the same opportunities and are respected and accepted in any environment.
Our relationships are based on respect, welcome, and empathy for all people, without exception.
This vision has led us to begin this process that will allow us to move towards a more inclusive group. We hope to become an even more diverse LATAM from within, supporting the inclusion of people with disabilities in the workplace in the future.”
The three key focuses of the LATAM training will be Autism Aware, Autism Ready, and Autism Double-Checked.
Autism Aware will concentrate on identifying autistic travelers’ sensitivity tools and attributes. Autism Ready includes job-specific training and reading scenarios that may occur, as well as the measures that must be taken to assist the passenger in these instances.
Finally, Autism Double-Checked will make information regarding LATAM’s autism awareness and the assistance they may provide public when marketing the airline to passengers with special needs.