Delta Air Lines and Aeromexico, Mexico’s national carrier, have become the first two airlines to use digital technology to give passengers a touchless check-in experience.
Travelers may check-in online and acquire their boarding passes using either airline’s self-service channels, regardless of which airline is operating the flight, thanks to SkyTeam’s creative approach.
Passengers can now proceed directly to security without having to use a kiosk or speak with an agent, resulting in a speedier airport experience.
Both airlines believe that the technology will benefit passengers and help reduce airport waits while traveling overseas.
The SkyTeam touchless check-in system is part of the SkyCare&Protect program, which consists of 22 different health and hygiene measures aimed at improving passenger health and safety while traveling by air.
Delta Air Lines referenced an international itinerary trip from Mexico City (MEX) to Raleigh-Durham (RDU) through New York as an example of how the new seamless check-in technology center will work in a statement dated February 1, 2022. (JFK).
A traveler first buys a Delta Air Lines ticket for a flight from MEX to RDU via JFK. While the first leg of the voyage is run by Aeromexico and the second by Delta, the traveler can check-in for both legs of the flight and generate boarding passes without the assistance of airport workers using the check-in system provided on either carrier’s website or via their apps.
Touchless check-in technology is expected to assist roughly 50,000 travelers every month, according to Delta Air Lines.
