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Saturday, June 3, 2023

Cathay Pacific cadet pilots required to work on customer service at HKG airport

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To improve its customer service qualities, Cathay Pacific Airways will force its recently certified cadet pilots to do a two-month work experience at Hong Kong International Airport (HKG).

The airline made it clear that the airport training program for cadet pilots is necessary and that no leaves will be permitted during this time in a note shared on Twitter by Hong Kong writer Aaron Busch.

For a period of two months, the cadet pilots will be rostered on a three-times-per-week schedule for their training in front-facing customer care.

“We will provide you with training and then assign you to various customer-facing touchpoints at the airport. For example, you may assist our passengers at arrivals or with boarding procedures at departures,” Jules Tidmarsh, Cathay head of flying training said in the memo.

“The primary goal of this initiative is to provide you with a greater understanding of our customer service ethos and our airport operations. The experience will help you develop strong customer service skills and provide you with knowledge of a range of airport functions,” Tidmarsh further said.

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