An elderly female passenger traveling in Business Class was urinated on by a senior Wells Fargo employee who was intoxicated during a flight from New York JFK to Delhi, over a now infamous incident.
An elderly female passenger traveling in Business Class was urinated on by a senior Wells Fargo employee who was intoxicated during a flight from New York JFK to Delhi, over a now infamous incident.
Many Indians have been furious by the airline staff’s response to the incident due to claims that the cabin crew initially did nothing to care for the victim and neglected to confront the suspect.
There is also a lot of doubt about how the suspect was permitted to exit the plane with other passengers without anyone from law enforcement being called to meet the plane when it landed.
The victim first protested to Air India, but after being disappointed with the airline’s response, she went public.
Wilson acknowledged on Saturday that the airline “should have handled these things better” both in the air and on the ground in response to Air India’s track record of handling unruly passengers.
Wilson said an internal inquiry was looking into a number of problems, including whether personnel broke rules about providing alcohol and failed to properly report the complaint. Wilson also confirmed that five members of the aircrew had been suspended over the incident.
Air India has only recently signed a letter of intent to purchase an electronic software system that has been used by several foreign airlines for a number of years. Currently, Air India relies on a paper-based manual incident reporting method.
Wilson said staff members will soon receive further training on incident reporting and complaint handling. Pilots and senior crew members will receive iPads so they can create reports using the new system.
Following the incident on November 26, 2022, the suspect was eventually located and detained by Delhi police. Wells Fargo confirmed this on Friday.
