All Air Canada and Rouge flights in the United States (US) were temporarily grounded due to “internal computer issues”.
On Thursday, May 25, 2023, after 11:00 am ET, the Federal Aviation Authority (FAA) issued a ground stop stating that all Air Canada and Rouge flights were suspended.
A little under an hour later, the ground stop was lifted, allowing for the restart of flights.
“Air Canada experienced a temporary technical issue with its communicator system, one of the systems that it uses to communicate with aircraft and monitor operational performance,” a spokesperson for the airline said.
“There have been some delays as a result, but the system is now returning to normal and the precautionary ground stop has been lifted.”
Soon after services resumed, Air Canada appreciated its customers for their “understanding” in a tweet.
“We continue to recover from this morning’s IT issue and temporary ground stop program,” the airline wrote.